Jeffery Brown

Background

About Jeffery Brown

U.S. Army Veteran with 20 years’ experience as a focused and results driven IT Service Management Professional. Comprehensive experience in Project Management, IT Network Operations, and Customer Service. Additionally, skilled at, problem management, leading continuous service improvement initiatives, and reporting. Comfortable and experienced in communicating with all levels of management both internally and externally. Customer focused and a self-starter with excellent time management skills. Technical Qualifications Emergency 911 Qualified, and familiar with all network functions including LAN, WAN, WIMAX, GSM, UMTS, TCP/IP, Server Administration, VPN Support, and Wireless Networking Knowledge Skills: Microsoft Office Suite, Microsoft Project and Visio, Software Implementation, MS Exchange Server, SQL Server, Computer Forensics, CANOPI, Granite, CAFÉ, Desktop & Laptop Repair, IT Project Management, VFO (Virtual Front Office), Technical Skills: DHCP, Ghost Image Software, Server Backup Support, MAC OS X Laptop Support, Active Directory, Frame Relay, Cisco (VoIP) Phone Support, TCP/IP, LogMeIn Certified, Cisco Network Hubs, Cisco Routers, VPN Software Support, VMware Installation & Troubleshooting, ServiceNow, Audio Visual Equip Support Certifications: Lotus Notes 4.6, Network System Administrator, Telephone and Computer Maintenance, HazMat, E911