Jeffrey Aragon
Service Desk Specialist Iv at Astreya
Based in Manila, Philippines
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Seniority
Staff
Department
Information Technology
Location
Manila
Industry
IT Services and IT Consulting
Company size
2.3K
Contact information
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j•••••••@astreya.com
Phone
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Background
About Jeffrey Aragon
L2 Support Analyst II / Training Specialist with over 11 years of experience in the IT and Support Industry, including 3 years of being a Local IT / Desktop Support Administrator, a year as a customer service and sales representative, over 7 years being an IT Service Desk support, SME Support, Shift Lead and as a Process Trainer. Has practical knowledge of the Information Technology Infrastructure Library (ITIL) standards and processes and has used the Service Now ticketing tool. Strongly focused on increasing internal business satisfaction and helping the team becomes more efficient – through providing quality training and support, exceeding client’s expectation, and being a good team player and role model.
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