Jeffrey Barrus

Background

About Jeffrey Barrus

I am a highly motivated business & technical professional with strong analytics & service operations expertise. My previous role allowed me to have a passion for customer excellence, stemming from an obsession to maximize the customer experience within service operations. Utilizing innovative solutions, I look past the current problem and envision a long-term strategy that eliminates waste in the environment and drives calculated results, with a proven ability to identify gaps in existing process, reducing policy risk and drive strategic growth. I also have: • Over 18 years of experience in Customer Excellence and support • Successfully demonstrated support capabilities and transformation into business necessity • Responsible for driving service consistency and obtaining global adoption • Maximized data utilization to drive calculated risk and reduce departmental deficiencies Additional experience: • Conducted a business viability analysis for a potential entry into a market. Focused upon external trend analysis, industry trend analysis, competitor analysis, and market segmentation analysis. • Assessed capabilities, behaviors, and performance metrics to position an organization for future success. • Developed a focused strategy for a particular customer segment. Applied key tools like scenario planning, business model analysis, and customer value analysis to create a unique value proposition for a customer segment. • Assessed key drivers needed for an organization to successfully execute their strategy, including strategic talent management, performance metrics, and specific planning steps to successfully execute the strategy. • Led an ad hoc team to provide pro bono help to a veteran owned business to recover and thrive in a pandemic environment. Provided “intellectual capital”, strategy, and innovation tools to uncover and leverage additional sources of revenue. Completed comprehensive assessment, actionable ideas, and execution plans to help the organization grow.