Jeffrey Birch

Background

About Jeffrey Birch

Jeff Birch is an Information Technology professional with over 35 years of experience. Jeff has focused his career specifically on best practices in Project Management, Business Process Management, Information Security Management, Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL) in leading and implementing Information Systems and developing IT Professionals. His motto that is emblazoned on a plaque in his office reads, “Reliability, Scalability, Stability, Supportability and Sustainability with Excellence!”, which reflects his values in strategic decision making and managing IT resources and solutions. Jeff’s experience includes a significant role for almost 20 years as the Chief Technology Officer for Azusa Pacific University, being responsible for the information technology infrastructure of the university and all stakeholder’s IT service needs. He was the executive project manager for the selection and implementation of the university’s Enterprise Resource Planning (ERP) and the Student Information System (SIS) solution, PeopleSoft. He also served as the project lead in the selection and implementation of the Customer Relationship Management system, Salesforce/Target X, and Helpdesk solutions, Service Now, and then Zendesk. During his tenure, Jeff instituted IT best practices in multiple areas which led to higher performance, a more reliable, scalable, and stable IT infrastructure with improved customer service to the university community. Some of the technical projects Jeff worked on were Campus-wide Wi-Fi, university laptop leasing program, implementation of Voice over Internet Protocol (VoIP) solution, development of IT policies and procedures, and introduction of an IT staff development process resulting in all IT staff being certified in their area of discipline. As a result, Jeff is certified in ITSM, ITIL, and Project Management Professional (PMP).Prior to joining Azusa Pacific University, Jeff worked at World Vision International (WVI), for 13 years. At WVI Jeff was involved in developing software, installing Local Area Networks, deploying messaging systems, implementing collaborative systems, and providing training, IT, and management consultation through Business Process Management (BPM) for 65 international offices. Along with the technical services, Jeff was involved in leadership development for the IT staff in those countries.