Jeffrey Cass

Background

About Jeffrey Cass

Jeffrey Cass is a Senior Consultant at Tessitura Network, Inc, partnering with cultural organizations to implement and optimize Tessitura across ticketing, marketing, education, and development. He specializes in aligning systems with real-world operations, empowering teams to use data confidently, and supporting long-term organizational success.His work spans theatres, performing arts centers, museums, zoos, and historical attractions—from single-site institutions to complex, multi-location organizations. Clients include the Denver Center for the Performing Arts, Seattle Art Museum, Studio Museum in Harlem, Monterey Bay Aquarium, Calgary Zoo, Missouri Botanical Garden, and the Country Music Hall of Fame and Museum, among others.Before joining Tessitura, Jeffrey spent nearly 17 years at Chicago Shakespeare Theater, rising from Ticket Agent to Ticketing & Guest Services Director. He led major operational redesigns, built cross-trained teams, and has worked in Tessitura since CST’s conversion in 2004. He also served four years as Co-Chair of the Ticketing Subcommittee for the Tessitura Learning & Community Conference.Based in Chicago, Jeffrey holds a BFA in Musical Theatre Performance from Roosevelt University and currently serves as Artistic Director of BrightSide Theatre. Actively directing award-winning musicals and plays as an Artistic Director, he brings firsthand production insight and audience-centered thinking to every consulting partnership.