Jeffrey Crump

Background

About Jeffrey Crump

OPERATIONS AND TRAINING Professional with over 20 years of increasing responsibilities in a corporate environment with experience in Management, Training Design, Development and Delivery, Project Management, Marketing and Communications, Customer Service, Call Center Management, Billing and Enrollment, Mailroom and Data Entry Operations and Healthcare. Areas of expertise include: • Supervision of up to 120 onsite and 1,800 offsite direct reports at multiple locations inside and outside the United States. Direct reports have included hourly/salaried/piece-rate company employees, outside vendors, contract employees and off shore resources. • Making informed decisions quickly and solving problems dealing with a variety of variables while remaining calm and professional in crisis situations. • Compiling and analyzing a variety of information and understanding complex mathematical and statistical calculations. • Building, aligning and engaging multi-departmental teams by coaching and leading with integrity and vision and effectively communicating with people at all levels. • Consistently completing projects on time and on or under budget. • Conducting needs analysis, designing and developing training programs, job aides and other materials. • Conducting platform and classroom training, script development and video production, graphic art production, technical writing and multiple software competencies.