Jeffrey Davis

Background

About Jeffrey Davis

A client-focused, results-driven business professional in engagement/program and project management delivering complex projects and solutions. Expert in system implementations, Contact Center, relationship management, voice/telephony platforms and application SDLC. Skilled in leading and driving various types and sizes of projects through all phases of the project lifecycle. Known by his clients as a trusted advisor through understanding critical business needs and delivering solutions through design, development, deployment and successful completion with high client satisfaction. Highlights: • 18+ years of experience helping clients in a variety of industries with implementation and delivery of technical solutions. • PMP certified and proficient in Agile-Scrum, Agile-Kanban, RUP and waterfall methodologies. • Expert in delivery of omnichannel contact center applications and SDLC projects exceeding budgets of 1+ million and involving applications in CRM, Interaction Recording, Analytics, Workforce Management, IVR, Call Routing and Performance Measurement. • Successful in managing global cross-functional teams and multi-disciplinary projects. • Experienced in business process consulting practices including GAP, SWOT, Cost/Benefit analysis and process modeling.