Jeffrey Farrier

Background

About Jeffrey Farrier

Solution Analysis, Design, and Build o Led Discovery and Analysis efforts to identify operational challenges and opportunities for process, technology, and organizational improvements, resulting in substantially increased sales volume o Led effort to create new business model, including formulation of new operating strategy, process model, and organizational design o Developed business requirements, use cases, and functional specification for initial development, maintenance defects, and system enhancements Implementation o Planned and managed all aspects of multiple Loan Origination System deployments o Partnered with fulfillment leadership to ensure a smooth on-boarding process o Formed and led business-centric teams of business analysts to manage pre-implementation business process, user, and technical validation Steady State Support o Worked with multiple business areas and 3rd party software vendor to prioritize issues and drive issue resolution o Streamlined production issues resolution resulting in significant reduction in issue resolution turn time and issue resolution effectiveness o Architected a system management process model to increase efficiency and effectiveness of the change development process Solution Test o Planned and managed all aspects of system testing of a new Loan Origination System, including external and internal system interfaces o Led a team of testers through testing of system functionality and documents o Managed QA team writing and executing test cases