Jeffrey Goethals

Background

About Jeffrey Goethals

The path to success begins at the convergence of bold leaders who inspire highly talented and spirited teams that innovate and make the impossible possible.” Today, there is a new operating playbook-one that requires flexibility, readiness, and agility to triumph every day in an ever increasing competitive and complex world. When we look at the critical path for successful companies, we think about technology across supply chain, merchandising, stores and customer experience driving operational excellence powered by AI, advanced data analytics, and world-class teams.The idea of creating a new retail and wholesale playbook for critical paths to success is exactly how my career has played out—Over the past 20 years, I have been called upon to lead teams who have evolved substantial operations and technology challenges to directly drive success.As Global CIO at Centric, I am executing an ambitious agenda to digitize core processes, eliminate tech debt, and build differentiating capabilities at a time of rapid global growth and brand acquisitions. I embraced the challenge to make Centric a technology-first company. We built a fully composable “Adaptive Ecosystem,” a modern architecture of specialized Engines that plug into our ERP and PLM core. Examples include our Product Design Engine, International Engine, and Data & Analytics Engine, all delivering speed, scalability, and AI-driven innovation. I’m proud of our teams and partners bringing this vision to life.As SVP Technology, Operations & Insights at Ross, we catapulted the organization forward both operationally and technologically with a Digital Merchandising Evolution, Micro Merchandising transformation, and cutting edge automation and AI capabilities. As a direct result, we tripled revenue, more than doubled stores and led the segment in share price appreciation. Ross is now the largest off-price apparel and home fashions chain in the U.S. As Managing Director of Transformation at Toys”R”Us, we achieved a $100 million digital transformation that enhanced value and solidified continuity of the organization post private equity purchase.As Principal, Retail & Consumer Advisory with PwC, I led teams who created innovative ways to accelerate growth for consumer-loved retailers.I revel in the diverse and continuous challenge of the retail industry, even the now normalization of managing crisis, because I believe everything is possible when you can mentor, develop and empower talented teams, aligned with common purpose, strengthened by diversity of ideas and inclusive for everyone.