Jeffrey J. Wilson
Manager Workforce Management at Infinitus Systems, Inc
Based in Middletown, United States
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Seniority
Manager
Department
Human Resources
Location
Middletown
Industry
Software Development
Company size
214
Contact information
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j•••••••@infinitus.ai
Phone
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Background
About Jeffrey J. Wilson
A Workforce Manager with 25+ years of experience in the customer contact space. A leader and project manager with over 16 years experience in creating workforce management programs, and leading workforce management teams in support of omni-channel, multi-site contact centers, from 30 to 300+ agents in size. A detail-oriented analyst, extracting powerful insights from data using Power BI, Excel and other data visualization tools. An effective communicator, using the written word, reporting and interactive performance dashboards to engage, inform, and influence all levels of management and staff.
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