Jeffrey Nelson

Background

About Jeffrey Nelson

Jeffrey Nelson is an outcomes-focused professional with a Master of Science degree in Crisis and Emergency Management and 15 years of diverse resilience experience spanning multiple sectors and industries. He excels in tailoring global resilience programs to an organization’s unique operating environment and his ability to effectively communicate intricate resilience topics in a business-framed and digestible manner enables successful collaboration with cross-functional stakeholders at all organizational levels.Prior to transitioning into his current consulting role with Witt O’Brien’s, Jeffrey led the design, socialization, implementation, and management of the first global, enterprise-wide Crisis Management Program at Dell Technologies, where he served as Primary Crisis Facilitator for the Corporate Crisis Management Team throughout its response to the COVID19 pandemic and Ukraine / Russia conflict, in addition to being recognized with the Dell Game Changer Award in 2021 and again in 2022.Notable demonstrated capabilities and highlights of Jeffrey’s experience:•Engaging organizational leadership to agree strategic program direction and parameters, as well as building consensus on goals, objectives, scope, roles, and responsibilities to be reflected in program governance. •Deploying program-enhancing software solutions (program administration, event management, mass notification, etc.) and supporting relevant partners with appropriate secondary use cases. •Driving progression along program-specific maturity models based on agreed organizational targets and industry best practice standards, as well as regulatory and accreditation requirements. •Defining minimum acceptable requirements to guide resilience program activities to ensure consistency and quality across the organization.•Designing and facilitating exercises of myriad scope, scale, and complexity, to include activities spanning multiple days and involving numerous response capabilities from across the organization; ransomware payment decision-making for C-Suite executive leadership; as well as full-scale exercises involving Federal, State, and Local public sector participants. •Developing and executing training and awareness programs, at both the awareness (e.g, general employee population) and operational (e.g, individuals with defined business continuity roles and responsibilities) level. •Establishing and leveraging strong working relationships with operational leadership to ensure buy-in and high-quality deliverables that accurately reflect organizational realities.