Jeffrey Schaefer

Background

About Jeffrey Schaefer

I am an IT Manager with a background in infrastructure, cloud operations, and client services leadership across managed services environments. I bring hands on technical experience combined with a strong focus on service delivery, process improvement, and team development.Throughout my career, I have led support teams, managed complex client environments, and served as a senior escalation point for infrastructure and cloud related challenges. I have overseen help desk operations, driven onboarding initiatives, improved documentation standards, and worked closely with stakeholders to align technology with business needs.In my current role as Onboarding Lead, I manage the technical transition of new clients into managed services environments. This includes coordinating with outgoing providers, validating infrastructure and security configurations, documenting systems, and ensuring operational readiness for support teams. My focus is on creating structured, reliable processes that reduce friction and build long term client trust.I am particularly passionate about building scalable systems, improving employee and client experience, and creating clarity in fast moving environments. I value accountability, strong communication, and collaboration across technical and business teams.If you are looking for someone who combines technical depth with client focused leadership, I would welcome the opportunity to connect.