Jem Lazaro

Background

About Jem Lazaro

I’m an experienced Operations and Client Support Leader with over 15 years in the BPO and outsourcing industry, including 4 years in virtual leadership roles. Throughout my career, I’ve helped businesses and teams thrive by driving operational excellence, improving KPIs, and building high-performing teams that deliver measurable results. What excites me most about my work is helping people grow. Whether it’s mentoring team members, guiding executive assistants, or aligning with clients to achieve shared goals, I enjoy creating a supportive environment where people feel empowered to perform at their best. I bring a strong mix of strategic planning, client relationship management, problem-solving, and people leadership, along with hands-on experience using tools like HubSpot, Zendesk, Asana, Salesforce, and more to optimize workflows. Colleagues know me as approachable, collaborative, and results-driven. I believe success comes from clear communication, consistency, and fostering a culture where everyone feels accountable and valued. I’m also a proud mom of two, who serve as my biggest inspiration. Securing my family’s future is my greatest goal, and it fuels my drive to deliver excellence in everything I do. I’m always open to new opportunities where I can contribute my skills, continue learning, and build meaningful partnerships. If you’re looking for someone who can balance strategy with empathy and execution, let’s connect! I’d love to explore how I can bring value to your team.