Jen Carter
Walkme Technical & Project Lead at Cognizant
Based in London, Canada
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Seniority
Other
Department
Other
Location
London
Industry
IT Services and IT Consulting
Company size
352K
Contact information
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j•••••••@cognizant.com
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Background
About Jen Carter
As a dynamic and client-focused professional, I specialize in crafting and executing customer-centric strategies that foster loyalty, satisfaction, and brand growth. With a track record of leading teams to deliver exceptional service and create memorable client experiences, I leverage data analytics and client feedback to continually refine and elevate service delivery. I thrive in challenging environments, consistently achieving outstanding client outcomes by managing cross-functional teams, developing innovative support solutions, and driving service improvements. Furthermore, I am committed to exceeding client expectations and building long-lasting relationships that contribute to sustainable business success. Connect with me to learn more about my expertise in the following areas- Client Onboarding & Retention - Relationship Management - Strategic Planning - Customer Insights - Account Development - Change Management - Digital Transformation - Product Development - Team Leadership Technical Acumen: MS Office | SmartSimple | WalkMe | Atlassian (Jira & Confluence)| SharePoint | Power BI | Power Automate
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