Jen Lee

Background

About Jen Lee

My goal is to promote team and operations excellence through well-grounded leadership and supervision. My progressive experience in leading and supporting large teams and divisions in various facets of operations, including recruiting initiatives, is vital in ensuring productive, profitable, and cost-effective business processes. With dedication and determination, I seek to bring these aspects across different industries. Complex situations in fast-paced environments are my specialty as my solutions-driven approach has garnered me a reputation of being a capable leader and decision-maker. To achieve this, I utilize my extensive background as a business leader coupled with the network I have built, which results in partnerships with a foundation of trust and teamwork. Notable highlights of my career- I act as a District Operations Captain by communicating to peers and senior leaders for all operational processes in-store- Served as the District Customer Service and Loyalty captain and achieved the top 10% customer engagement score for three years in a row- Consistently met payroll guidelines and significantly reduced employee turnover in 2020 from 60% LY to 40% TY- Exceeded credit goal in 2020 by 2.9% to continue to grow credit file and decreased store shortage to 1.6% vs. 2.4%, previous year. My constant drive is to promote growth and development towards the attainment of strategic goals and objectives through my seasoned expertise in team supervision and business management. If we share the same mission and values, feel free to connect with me here or via email at jenlee0806@gmail.com. Looking forward to adding value to you! Expertise: Operational Excellence, Interviewing, Staff Development, People Development, Onboarding, Human Resources (HR), Recruiting, Retail Operations