Jeni Grigorescu

Background

About Jeni Grigorescu

Ensuring the clear guidance for contact content, contact frequency and operational strategies that we provided within the company. Ensuring clear guidance for opportunity distribution and management. Delivering strong growth for managed channel outsourced by exceeding defined targets for revenue growth, and opportunities. As one of the senior experts in the local outsourcing industry, my expertise is related to:* Contact Center management, Customer Care strategies, BPO, technical support, telesales, telemarketing, operational management, lead generation, collection processes, retention & loyalty, staff leasing, accounts & payable, staffing & payroll services for national & international companies;* Developing long term strategic Partnerships with tier-one Outsourcing Vendors and serving a broad range of customer base in enterprise, consumer and SMB markets;* Deployment of fully functional modern Contact Center for each partner/ project: transition plan, ramp-up period, implementing operational strategies meant to reduce learning curve and delivering outstanding results within shorts period of time. Managing teams in 6 cities across Romania.* Quality Management programs – implementing processes and solutions which include online monitoring tools, reporting, personalized standard monitoring tools/industry.* Contract negotiation, pricing, budgeting, forecasting & cost control, customer service & satisfaction management, improvement of operational efficiency & effectiveness.* Extensive experience with various industries like: Telecom, Banking, Insurance, IT & C, Oil/Gas, Retail, Medical & Pharma and others; Specialties: Outsourcing, Customer Care, BPO.