Jenifer Borke

Background

About Jenifer Borke

Global Social Media Support & Governance Manager Key Capabilities Platform governance, operations and quality monitoring Change management for tools, procedures and best practices Social Media Strategy Specialty in Engagement Monitoring/Inbound Message Management & SLA Analysis Brand Campaigns and Engagement Global brand strategy, optimizations and asset standardization Complex workflow structures and management (automations, rules, macros) Training on Engagement Tool Best Practices Create training materials, including video - for best learning opportunities within the platform Training expert working with Brand, GBU’s and Agencies Agile decision-maker adept with multi-faceted business needs Platform security and access controls management Community Management Expert Content Creation Production Calendars Consumer Engagement Social Media Account Security Best Practices Technical Skills Sprinklr Platform Administrator Social Media Analytics User/Platform/Service Training Reporting, SLA Measurement Innovation and Best Practices Social Media Governance Tools/Platforms: Sprinklr, ZenDesk, Asana, Slack, Microsoft Office Suite