Jenifer James
IT Support Technician at Fujairah Private Academy
Based in Fujairah Emirate, United Arab Emirates
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Seniority
Staff
Department
Information Technology
Location
Fujairah Emirate
Industry
Education
Company size
65
Contact information
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j•••••••@fpa.sch.ae
Phone
5 credits+971 ••• •••• ••••
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Background
About Jenifer James
Handling Engage School Information Management System. Managed and maintained student, staff and parent database in engage. Analyse and generate timetable, student register, attendance, report, with remote access via the secure engage client Portal. Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues. Resolved 10+ trouble tickets per day through efficient triaging of problems. Perform hardware and software installations, configurations and updates as needed. Resolve technical issues in a timely manner using available resources within the company and implemented Prompt solutions. Establish accounts for new users and assist with password or login problems. Keep computer systems running smoothly and ensure users get the maximum benefit from them. Recommended computer products and applications to improve productivity. Assisted teachers with computer application questions and resolved issues via phone, in person, or electronically. Working alongside a team of other support employees, and working together with them.
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