Verified recordBiotechnology Research

Jenifer McMann

Senior Manager, Customer Success at Taconic Biosciences

Based in Rensselaer, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Rensselaer

Industry

Biotechnology Research

Company size

500

Contact information

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j•••••••@taconic.com

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Background

About Jenifer McMann

Customer Success Manager with 10+ years of experience driving customer engagement, retention, and revenue growth across biotech and life science accounts. I specialize in partnering with researchers to align preclinical model strategies with scientific goals, ensuring high-touch, science-first support at every step. Skilled in managing diverse portfolios—from global pharma to academic labs—I bring a consultative, solutions-oriented approach that helps customers succeed. I’m experienced in navigating complex projects, resolving pain points, and delivering measurable value through strong cross-functional collaboration. Proficient in Salesforce, HubSpot, SciLeads, Global Data, Scientist.com, and Science Exchange to manage opportunities, track success metrics, and support targeted outreach and engagement.

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