Jenn A.

Background

About Jenn A.

With over nine years of experience in the software industry, I am a passionate and driven renewal account manager who excels at building and maintaining long-term relationships with clients, partners, and executives. I have a strong background in sales, customer service, and training, and I am always eager to learn new skills and technologies to enhance my performance and value. I enjoy working at MFGS, Inc, a leading provider of innovative software solutions that empower businesses to achieve their goals and stay ahead of the competition. In my current role, I manage a portfolio of over 250 accounts for USD $11.5 million in ARR, achieving an average of 115% net retention rate. I oversee the customer life cycle and assist with onboarding, maintenance, and sun setting of products. I conduct quarterly business reviews with clients and executives, analyzing deals over 500k for the quarter and identifying and reporting on usage patterns and trends. I prepare business proposals, quotes, and contracts, and negotiate contract terms and agreements to increase revenue. I also locate up-sell, cross-sell, and renewal opportunities, and facilitate discussions around new products and enhancements to drive expansion opportunities. I leverage my sales, customer service, and training skills to develop and maintain long-term relationships with stakeholders, and to lead and mentor new employees on company policies, tools, and strategies.