Seniority
Manager
Department
Customer/Client Service
Location
Delta
Industry
Retail
Company size
25K
Contact information
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j•••••••@lululemon.com
Phone
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Background
About Jenna Hooker
As a dedicated Guest Experience Lead, I am passionate about creating exceptional in-store experiences that delight our guests and drive business success. With a strong foundation in interpersonal communication, coaching, and development, I lead our team to establish genuine connections with guests and deliver personalized product education that exceeds expectations. I excel in analyzing sales floor dynamics and business needs, utilizing retail performance analytics to inform strategic decisions. My leadership skills empower our team to achieve collective goals, while my commitment to building and fostering community connections enhances brand presence and guest loyalty. Skilled in time management and conflict resolution, I ensure efficient operations and maintain a positive environment for both guests and our team. I am dedicated to continuous improvement and am always seeking innovative ways to enhance the guest experience.
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