Jennie Pack
Technical Specialist at Apple
Based in Durham, United States
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Seniority
Staff
Department
Information Technology
Location
Durham
Industry
Computers and Electronics Manufacturing
Company size
211K
Contact information
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j•••••••@apple.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Jennie Pack
Two decades of diverse experience across business development, advertising, education, and customer service have endowed me with unparalleled adaptability, resourcefulness and creativity. In my current role at Apple, I apply these skills toward helping customers while also meeting the company's goals, which include elevating customers' relationship with the brand. My vibrant energy and friendly disposition are driving forces behind my success at Apple, where I rank in the 90th percentile for customer satisfaction. My interpersonal and multitasking skills also apply to my own small business selling vintage clothing at an antique store. Maintaining passions like this one are an important part of work-life balance for me. Enriching activities outside of work help me foster the soft skills I value: emotional intelligence, self-awareness, and compassion. I perform best in customer-facing roles where my contagious optimism and can-do attitude shine. I assess needs and provide solutions in an approachable and supportive way that empowers customers with new insight and positive resolution.
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