Jennifer Durning

Background

About Jennifer Durning

Dynamic and results-oriented professional with extensive experience in hospitality operations, client management, and business development across various high-profile environments. Currently serving as the Director, Program and Project Planning with Sodexo Live, overseeing Oneworld Alliance lounge segment planning, and strategic project implementation. Formerly the AVP, Senior National Client Executive with Sodexo Live, overseeing the lounge business segment for British Airways, excelling in operational management and client relationship development. Key Experience Includes: o Manage daily operations and client relationships for British Airways' lounge services and ensure exceptional service standards. o Spearhead the opening of eight lounges, coordinating deployment and contract management to meet financial and operational goals. o Developed conference center operations and event programs, providing strategic solutions to enhance client hospitality experiences. o Served in various leadership roles overseeing business operations and regional amenities, successfully opening multiple large-scale campus facilities and managing significant employee dining and conference services. o Achieved high employee engagement and client satisfaction scores while reducing external venue costs and optimizing resource utilization. o Collaborated with clients to achieve successful meeting outcomes while adhering to budgets and sales objectives.