Jennifer Eckert

Background

About Jennifer Eckert

ACCOMPLISHED AND STRATEGIC CLIENT-CENTRIC OPERATIONS EXECUTIVE with an exceptional record of performance and results in a dynamic and competitive environment. Proven ability to positively and profitably impact customer loyalty and advocacy through identification of ideal customer experience and execution of CX initiatives that align customer-centric processes and technologies across all levels of an organization. Adept at fostering and building trusted, long-term client relationships. Collaborative, versatile leader, skilled in motivating and mentoring successful teams. Highly effective in managing and executing complex, multi-vendor projects. Extensive experience in designing and delivering customer-centric solutions. Internationally recognized Subject Matter Expert in Customer Relationship Management and Contact Center Technologies, operations and work force optimization. Expertise in- Client-Centric Operations Strategy - Multi-level Client Relationships - Customer Relationship Management Solutions - Comprehensive Customer Journey Mapping - Omni-Channel Optimization - Service Operations Process Design & Implementation - Cross Channel Integrations - Team Leadership, Collaboration & Mentoring - Budgeting, Forecasting & P&L - Project Management Professional (PMP®)- Public Speaking & Instructional Skills