Jennifer Egekwu

Background

About Jennifer Egekwu

Service Excellence| Customer relationship management | Strategy and Business growth | Fin-Tech Partnership| Start-up growth expert | Business Management| Business Development Jennifer Egekwu is a seasoned Service Excellence Professional with over 14years of high-performing working experience in Customer relationship management, excellent service delivery and management, customer acquisition,retention, recovery, business management and development that cuts across Telecommunications, Hospitality,Automobile and Fin-Tech industries with strong passion and enthusiasm for offering strong customer relationship dynamics in an ever evolving and competitive market and providing professional customer relationship mentorship for strong customer service culture development in organizations. Jennifer has a strong intrapreneurial mindset and attitude, highly customer concentric. She can effectively create, interpret and implement business growth strategies leveraging on her expertise in customer relationship management to exceed her targets, champion growth and deliver undeniable results in B2B and B2C environments. She has shown her capacity in creating and leading new customer service teams, call center agents and sales teams, generating and managing high profile customers, engineering partnerships and driving revenue/profitability even in start-up environments. She is a need-to-have in your CRM and business growth team if you want to achieve and exceed your goals. She has a background degree in Management and Social Sciences with a specialization in Banking/Finance and a post-graduate Diploma in Customer Service Management. Currently running her Master’s in Business Administration(MBA) with Edinburgh Business School,(Herriot-Watt University) United Kingdom, she holds certifications in Customer Relationship Management from EC-Council, Certified, E-Business Professional USA, Certified Customer Service Professional and also Certified Customer Service Associate from Service Quality Institute Minneapolis USA. Jennifer is a seasoned coach, trainer, and passionate manager and mentor for high-performing teams. Core Skill Set: Customer Relationship Management Strategic Planning & Execution Revenue Growth & Profitability Resource Management Analytical Decision Making Strategic Partner Management Stakeholder Engagement B2B Sales B2C Sales High profile accounts management Customer acquisition and Retention Microsoft suite Proficiency CRM tools proficiency Leading diverse high-performing Teams Sales Campaign design and Implementation