Jennifer Hapgood

Background

About Jennifer Hapgood

Educational leader with breadth of experience in student development and strategic planning around overall goals. Strong passion for student success and well-being. Skills and background includes: Student Development • Managed student crises, including, major facility issues, fire, and student death • Advised student government, created relationships with student leaders to foster collaborative working environment. • Conducted student conduct meetings, ran hazing investigations, and chaired campus conduct board • Taught two-credit Senior Year Experience Course • Created and implemented safe zone and hazing bystander intervention programs and training Strategic Initiatives/Operations • Created strategic plan to increase summer operations efficiency and revenue, including partnering with facilities, custodial, and other campus stakeholders. • Implemented new housing management system to provide better and more efficient service to students, staff, and key campus offices (financial services, registrar, admission, etc.). • Conducted organization self-study to create a five year strategic plan for organizational direction • Collaborated with enrollment management to create an occupancy management plan to increase revenue and student retention Assessment • Created, implemented, and evaluated learning outcomes for residence curriculum • Created, implemented, and assessed learning outcomes for professional live-in staff training and job functions • Used survey results to improve housing policies and procedures • Prepared assessment results for senior leadership to influence decision making and implement organizational change Supervision/Leadership • Supervised Professional staff increasing diversity and inclusion among all staff members (20 years ) • Provided leadership through change management process for housing system implementation, organization restructuring, and on-call processes Relationship Building • Worked closely with members of the student support area to create strong relationship between two departments to improve student experience • Created relationship with case management team members to support students in crisis • Collaborated with departments of facilities, construction, and informational technology to ensure necessary work was completed in residence halls with little to no student disruption • Built relationships with faculty heads of house to ensure a successful student experience within residence