Jennifer Hehl

Background

About Jennifer Hehl

Professional Profile35+ years of business experience in the IT industry. Recent Experience Below:• CoE Cloud CoE- Enterprise Cloud Platforms Center of Excellence technical resources and best practice advisory, efficiency and governance on Salesforce, ServiceNow and Microsoft Dynamics cloud platform multiple projects, planning, coaching advisory oversight and multiple technical team size 75+.• Demand Management - Strategical and tactical in responding to Cloud platform demands, providing demand management meeting all SLA and driving platform best ROI advisory. Planned, managed and built demand applications in Salesforce and ServiceNow. Typical project implementation cost $3-5 Million. • Contract & Licensing and Vendor Program Management- Strategically, tactically, financially manage cloud contracts, licensing, and cloud vendors performance, escalations and customer satisfaction metrics. In 2024 negotiated a 50 million contract discount exceeding Gartner benchmarks on Salesforce contract. 2025 re-negotiated multiple cloud contracts attaining $1.4 million in debt reduction for one single cloud project.• Environment Strategy/Development Security Operations - Planned, implemented and manage enterprise DevOps tools and resources, Copado, GITHUB, Azure ADO resources and service delivery to multiple cloud applications. • Process Improvement:Collect and analyze accurate requirements, evaluate existing processes, and recommend improvements. Develop policies, procedures, standards, and methodologies for IT projects and services. Foster department/company-wide initiatives on effective program management.• 2025 – Successfully re-negotiated multiple cloud contracts attaining $1.4 million in debt reduction for one single cloud project.• 2024 – Successfully negotiated multiple cloud contract renewal always right sizing the needs and financial obligations. • 2024 – First year managing Microsoft Enterprise Agreements (Multiple) saved State of North Carolina at renewal by tracking SLA and their non-attainment to contract SLA, and complete audit of all purchases.