Jennifer Klein

Background

About Jennifer Klein

Experienced Training Consultant / Instructional Designer/ Content Developer - 23 years of experience creating training programs for service professionals- Training content includes product, systems, procedural and soft skills - Skilled in the development of blended learning solutions that are effective, holistic and sustainable - Adept at writing policies and procedures by partnering with clients and internal business units - Comfortable in the classroom (on - site and virtual) and "behind the scenes"- Able to identify, communicate and socialize training needs to project management office / project teams - Experienced in the use of many tools including GoTo Training, Go To Meeting, Information Mapping, MS Office, Mindflash, Captivate, Camtasia and SharepointSpecialties: Extensive backgound in financial services, remote technology support and, most recently, medical payer software.