Jennifer Phelps

Background

About Jennifer Phelps

At Hoffmaster Group, my leadership in customer service management has been instrumental in creating innovative processes and enhancing team performance. With a focus on cultivating strong relationships and managing buyer expectations, my role has evolved to become a cornerstone in driving customer satisfaction and operational efficiency. Our team's dedication to resolving complaints and collaborating across departments underscores our commitment to common company goals.My expertise in customer relationship management, grasping situations quickly, and adapting to change with systems, honed over my tenure, empowers me to deliver exceptional service and foster a culture of continuous improvement. The skills developed from managing a diverse portfolio of accounts at Hoffmaster and Via contribute to my adept handling of complex customer needs and escalations within the dynamic manufacturing sector. I am driven by the mission to elevate team capabilities, ensuring that this translates into a superior customer experience. Highly proficient in complex system integrations, EDI, iTrade, SPS SaaS, As400, manufacturing ERP systems, zoom, teams & CRM’s.