Jennifer Read

Background

About Jennifer Read

Professional Summary Highly organized and customer-focused front office professional with 25 years of experience in dental office administration. Skilled in patient scheduling, insurance verification, and maintaining HIPAA compliance. Adept at managing front desk operations, providing excellent patient service, and supporting healthcare teams to ensure smooth patient experience. Skills & Qualifications Patient Scheduling & Appointment Management Insurance Verification & Billing Electronic Dental Records HIPAA Compliance & Confidentiality Front Desk & Office Administration Customer Service & Patient Relations Multi-line Phone Systems Payment Processing & Financial Transactions AR management Payroll & Quickbooks Bookkeeping Professional Experience Office Manager Athens Dental Associates December 2019- Present Oversee and track KPI to meet daily, weekly and monthly goals. Manage provider schedules, manage team schedules, any credentialing, handling patient and team members concerns, manage payroll and PTO for teammembers, maintain Quickbooks accounts and monthly P&L, hiring and termination. Paying monthly bills, ordering office and dental supplies. Greeted and checked in patients, ensuring accuracy of personal and insurance information. Scheduled and confirmed appointments while optimizing provider availability. Verified insurance coverage and processed claims, coordinating with billing departments. Managed patient records using Eaglesoft Collected payments, processed invoices, and reconciled daily financial transactions. Assisted in coordinating referrals, pre-authorizations, and dental reports. Maintained compliance with HIPAA and office protocols to protect patient Confidentiality. Started my career as a Dental Assistant so I know the flow of the office and what is involved in chairside patient care as well as being confident presenting treatment and payment options.