Jennifer Vu
Mis Team Lead at Phillips & Cohen Associates, Ltd
Based in Mississauga, Canada
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Seniority
Manager
Department
Operations
Location
Mississauga
Industry
Financial Services
Company size
330
Contact information
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j•••••••@phillips-cohen.com
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Background
About Jennifer Vu
10 years of diverse experience in processing and improving business operations in the finance and banking industry • Outstanding skills in handling multiple complex projects simultaneously, making sound and timely decisions • Strong experience in managing change request tickets and defects • In-depth knowledge of Contact Centre business process and factors influencing call drivers and customer service levels • Proficient in forecasting techniques, regression, and statistical analysis • Outstanding analytical and adaptability skill to mine data, identify trends and generate solutions on changing environment to meet all business targets • Strong interpersonal communication, multitasking, time management, conflict resolution, project management skills • Advanced skills in MS Office Suite (Word, Excel, PowerPoint, SharePoint), VBA, SQL, ETL, SAS, SSIS, SSRS, Power BI, Tableau, Visio, MS Project • Solid experience in Applications/Systems: JIRA, IEX, Finacle, Genesys Dialer, Genesys Call Routing/Reporting, CIS, CTA, SAS, AAPS, WHIRL, GWIS, HUB
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