Jennifer Wilson

Customer Care Agent at Cei Collision And Fleet Safety

Based in Cameron, United States

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Seniority

Staff

Department

Customer/Client Service

Location

Cameron

Industry

Motor Vehicle Manufacturing

Company size

151

Contact information

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Email

1 credit

j•••••••@ceinetwork.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Jennifer Wilson

Being a customer service manager for over a decade I have dedicated myself to excellent customer experiences. My goal is to make the customer happy and to resolve any and all complaints before the customer leaves the store. I also make sure my cashiers are happy, dedicated, and well trained in all aspects of the job. I was the Ecommerce Manager for two years, building on my ten years experience as a Customer Service Manager. My primary duty was to focus and achieve the customer service goals set by the company. Including customer wait time, customer experience, speedy order fulfillment, and expired order management. I had the best customer wait time in my market with 2.5 minutes from start to end of transaction. I also maintained a 9.45/10 customer experience score. My goal was for every customer to go away satisfied and ready to order again.

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