Jennifer Woolcott

Background

About Jennifer Woolcott

I’m a strategic IT leader with a passion for delivering customer-centric solutions that scale. My journey began in education and entrepreneurship, and over the past decade at Xcel Energy, I’ve grown into a Director II role overseeing the Customer Portfolio in Application Delivery.I lead cross-functional teams to deliver high-impact technology initiatives—from stabilizing billing and payment systems to enhancing digital customer experiences. I’ve built a Salesforce Center of Excellence, implemented agile and hybrid delivery models, and driven operational efficiency through O&M optimization and vendor alignment.My work has helped deliver over 130 features in a single quarter, supported 1M mobile app downloads, and earned recognition for exceeding expectations in customer experience and process improvement.What sets me apart is my ability to connect strategy with execution. I align technology with business goals, empower teams, and foster collaboration across IT and business units. I lead with clarity, empathy, and a commitment to delivering measurable outcomes.