Jennifier Altizer
VP - Manager - Operational Production Reporting at Bank Of America
Based in West Richland, United States
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Seniority
Other
Department
Other
Location
West Richland
Industry
Banking
Company size
233K
Contact information
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j•••••••@bankofamerica.com
Phone
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Background
About Jennifier Altizer
5 years of managing direct associates 30 years of Analyst experience in different fields 18 years of Microsoft SQL Server programming (2005, 2010, 2012,2018) 15 years Report development with SQL Server Report Services (2005, 2010, 2012,2016,2018) 13 years Microsoft Visual Studio with Team Foundation Server Tools (2010,2014,2018) 2 years of Oracle code development 11 years of Access Database Development Advanced Microsoft Excel, Word, and PowerPoint 18+ years of creating and maintaining system documentation. Developing system requirements and test scripts for new releases. And performing pre and post user acceptance testing. Have experience with several mid to large server and system migrations. Perform disaster recovery validation. Track system issues 13 years experience working with outside vendors to resolve issues 9 years of experience with InfoMart/Genesys reporting related to call center metrics 11 years of end to end call center mortgage reporting. Call volume (inbound and outbound), call quality, credit pulls, applications and fundings by associates. Experience with Stratadial and Avaya dialer reporting
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