Jenny Loo

Background

About Jenny Loo

Possesses effective analytic and interpretive skills with strong organization and interpersonal abilities; supported by numerous years of supervising and training customer service teams in call-center and retail environments. Highly capable of coordinating cross-functional communications between multiple parties and departments. Computer literate which includes MS Office programs. Enjoys the challenge with resolving problems and motivating peers to do and be their best. Recipient of a BA degree in Psychology. • Exceptional communication skills; highly efficient with written and verbal communications. • Outstanding organizational skills: successfully able to multi-task telecommunications and computer skills simultaneously to maintain high efficiency; and understanding multiple products and multiple levels of benefits within each product. • Strong analytical skills and the ability to effectively interact with other departments to obtain resolutions. • Excellent record of responsibility, honesty, reliability, and diligence. • PC literate including MS Office programs and job specific programs/resources. • Able to work with various groups of people and individuals. • Flexible and adaptable to accommodate changes. • Able to maintain appropriate confidentiality agreements and work within state mandates and regulations. • Enjoys problem-solving and finding diverse solutions. • Training, coaching, and support roles to others with various skill levels - new hires, offshore vendors, and with uptraining colleagues. • Supervised and managed customer services and sales teams.