Jerald Samson
Team Manager Customer Experience at Alorica
Based in Philippines
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Seniority
Manager
Department
Customer/Client Service
Location
Philippines
Industry
Outsourcing and Offshoring Consulting
Company size
71K
Contact information
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j•••••••@alorica.com
Phone
5 credits+63 ••• •••• ••••
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Background
About Jerald Samson
I started my career in BPO and presently in the same industry since 2010. My experience in BPO as an associate revolves around handling technical-related accounts, customer service, back office both voice and non-voice programs. I am currently handling teams, focused on supervising, ensuring to conduct coaching to help drive performance, managing day-to-day workflow, provide guidance, support and identify development needs. Aside from my experience in BPO. I am also an aspiring Filmaker, do video and photo edits on the side, these skills were acquired since I hold a degree in Mass Communication.
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