Jerelle Gorham
Senior Analyst- Prog & Proj Mgmt at Verizon Business
Based in Durham, United States
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Seniority
Other
Department
Other
Location
Durham
Industry
IT Services and IT Consulting
Company size
16K
Contact information
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j•••••••@vzbiz.biz
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Background
About Jerelle Gorham
At Verizon Business, innovation and collaboration in business operations underpin my role as a Senior Analyst in Program & Project Management. My expertise in developing and maintaining billing solutions for Federal contracts demonstrates a commitment to excellence and client satisfaction. Alongside a dedicated team, I have enhanced custom SLA, KPI, and AQL metrics and streamlined billing support to minimize credits, thus ensuring the efficient delivery of services. Our collective efforts in data analytics and proactive support management continue to fortify Verizon Business's stature in the telecommunications industry.
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