Jeremie Smith

Background

About Jeremie Smith

Creative, goal-focused professional with broad experience in brand positioning across emerging markets in highly competitive Health Insurance industry with Military experience. Recognized for driving increased sales and improving customers buying experience through timely identification of new business opportunities. Effectively demonstrate product benefits, clarify customers’ concerns, and build long-term business relationships. Other areas of strength include: Customer Service | Time & Change Management | B2C Business Development | Presentation Skills | Problem Resolution | Sales Data Management | Conflict Resolution | Sales Data Management | Digital Marketing Campaigns| Project Coordination & Support | SAFe & Agile Mechanics Training • Deliver face to face customer service with education managing both group and individual policies and products. • Educate customers on their policy by reviewing benefits, and educating and training them on the products and tools Florida Blue has to offer its members as well as claims information, adjust and billing inquires. • Provide project support to special events and projects for the general public in the retail center and other local sites. • Developed and implemented process improvements to better respond to providers/subscriber's claim questions. Led necessary research and effectively made decisions to properly adjudicate claims and inquiries within contract benefits and claims processing guidelines ensuring a consistent, high level of service. • Continuously identified and provided education to customers and providers regarding benefits and services with knowledge of the health care delivery system. • Assisted in the management of inventory levels by developing innovative methods and solutions to reducing inventory by retrieving, monitoring, and tracking reports, providing clear directions in allocating resources, planning and distributing work. • Provided training in order to facilitate the achievement of customer satisfaction and meet the needs, values and expectations of our physicians/providers. • Served as a subject matter expert, providing leadership and direction to assist new hires.