Jeremy Lang

Background

About Jeremy Lang

I work closely with executives, stakeholders, engineers, and customers in a collaborative manner to understand, translate, and put their most important objectives into practice.I started out as a consulting engineer, designing software solutions and managing teams. From 2007 to 2015, I ran a professional-services company in technology and the law, growing revenues and headcount fourfold before leading due diligence for an acquisition. After stints in M&A integrations and a startup, I've led Customer Success teams for two companies in data science and open source software. I'm now designing scaled customer success programs at a growing multinational specializing in software assurance and static testing.As a former engineer, I build trust with technical teams from a shared mindset and vocabulary, and a respect for planning and systems. I establish the primacy of transparency, delegation, shared purpose, planning, WIP limits, and the rule of reason. Knowledge management can work (even in situations with extremely sensitive information) in such a way that the whole team feels “dealt in” and engaged.From two decades of client-facing consulting, I've also gained particular experience in:• Assessing client needs, mapping needs onto capabilities, planning solutions, and closing new business• Legal: contract negotiation, compliance, patents, trade secrets, litigation, security, and investigations• Recruiting and team management• Web apps, Java programming, databases; team-productivity software; software delivery lifecycle and methodologiesOff-hours, I'm usually spending time with my daughter, playing in one of several Boston-area orchestras, being a coffee nerd, or on a bicycle.