Jerin John

Background

About Jerin John

With over 9 years of work experience in various customer service and technical roles, I am a versatile and adaptable Workforce Management Analyst at Etraveli Group, a leading online travel agency. My core competencies include incident and outage management, data analysis, reporting, and presentations. I am passionate about delivering high-quality service and solutions to our customers, partners, and stakeholders, while ensuring optimal utilization and efficiency of our workforce. I value collaboration, innovation, and diversity, and I strive to contribute to the growth and success of Etraveli Group's global vision and mission. In my current role, I am responsible for monitoring, analyzing, and reporting on the performance and availability of our online platforms, systems, and services, as well as managing and resolving any incidents or outages that may affect our operations or customer experience. I use various tools and methodologies to collect, process, and present data and insights, and I communicate effectively with internal and external teams to coordinate and implement actions and solutions.