Jerin Pandian

Background

About Jerin Pandian

I’m a dedicated Client Support Executive with over a year of experience delivering top-tier service to customers in fast-paced tech environments. Currently working at Webnexs, I specialize in resolving customer queries efficiently through phone, email, and live chat — consistently maintaining a 95%+ customer satisfaction rate. I handle over 50 support tickets daily, ensuring issues are resolved swiftly, and client relationships remain strong. I’ve been recognized twice as ‘Support Star of the Month’ and am skilled in tools like Zoho CRM, Basecamp, Microsoft Teams, and TeamViewer. Passionate about continuous learning and process improvement, I’ve also contributed to internal documentation, FAQs, and customer knowledge bases. I’m fluent in English, and have experience handling support in Spanish as well. Now, I’m seeking international opportunities in BPO, tech support, or customer service roles across the UAE, UK, Ireland, or Australia — where I can contribute my skills and grow in a global team. Let’s connect if you’re hiring for customer-facing roles or want to chat about support, service quality, or customer success!