Jerline Ridges

Background

About Jerline Ridges

Customer success manager with over 6 years of leadership experience in the healthcare and fulfillment sectors within the North American region. Proven track record of supporting customers and leading teams to deliver timely, effective solutions. Skilled in analyzing KPI performance and optimizing cross-functional workflows to drive client satisfaction. Delivered hands-on training to 75 + individuals, driving measurable improvements in efficiency, critical thinking, enhancing team productivity, and problem-solving, resulting in a 20% increase in KPI achievement across technical projects. CAREER HIGHLIGHTS • Developed innovative strategies that increased full-time equivalent (FTE) staffing by 10% and exceeded standard operating procedures (SOP) targets for two consecutive business quarters, resulting in promotion within 9 months of joining Advanced Physical Therapy Co. • Trained 50 + key leaders and developed 3 departments (HR and outbound) during the launch of a new Amazon warehouse, ensuring strong departmental performance, process adoption, resulting in high customer satisfaction. • Monitored and analyzed KPIs for all outbound associates to identify performance gaps, implement targeted coaching, and ensure timely, accurate order fulfillment, contributing to a superior customer experience and increased satisfaction.