Jermaine Wright

Background

About Jermaine Wright

Resume (612) 205-7868 Philadelphia, Pa Jermaine13wright@gmail.com EXPERIENCE Team Member 2011 - 2012 Burger King | Minneapolis, MN Engaged with customers to help provide services Stage Manager Summer 2013, 14, & 15 Children’s Theatre Company | Minneapolis, MN In charged of overseeing projects and development of production Educated children on set design Assistant Manager Jan 2013-Aug 2017 Jamba Juice | Mall of America, Bloomington, MN Communicated Shift issues, concerns, and needs to the General Manager. Educated and engaged the community and store guest on all jamba products and services. Coached, and directed team members on executing company standards to create an excellent guest experience. Open and closed the store and performed all safety and security task, I.e, alarms, counting the safe and depositing funds. Assisted in new store opening trainings and operations. Escalation Customer Service Representative LTCG | Woodbury, MN sept. 2017-October 2018 Handled protected insurance information Took inbound calls which averaged around 45-50 calls per day. Handled escalated calls such as, upset customers, and complex calls. Specialist April 2019 - September 2021 Apple | King of Prussia Key Responsibilities: Helped customers discover apple products and services while providing personalized solutions. Maintained visual standards and expectations by assistant the tech and merchandise pro with day to day task. Participated in the peak championship career experience to further develop facilitation skills when training was involved. Training Lead August- 2021 - January 2022 Apple | King of Prussia Key Responsibilities: Provided feedback to REM about Apple Retail learning initiatives, learning systems, and learning Products Facilitate learning for multiple markets Technical Expert October 2021 - Present Apple | King of Prussia Key Responsibilities: Explain where Technical issues may originate from as result of heaving extensive knowledge of hardware and software components Empathize when technology is not working as expected and explained difficult technical programs in terms the customer understands. EDUCATION Minneapolis Community and Technical College | Bachelor of Science in Environmental Science Dec. 2017 GPA: 3.5 SKILLS | C++|| OS X || iOS | Android| Microsoft suite | De-escalation | Networking |logic | Final Cut Pro