Jermin Berou

Background

About Jermin Berou

I have a total of 13 Years in BPO with sales and Technical Support Background. Caters CHAT, PHONE, EMAIL channel and translation for Arabic and Spanish. With WFH set up experience. Work as Team Leader for 6 and a half years. A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups and promote team cohesiveness. Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives. High-energy, confident professional with an infectious enthusiasm for technology. Decisive, efficient team approach; outstanding communication skills. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Work as a Team Leader Responsible for team performance, Coaching agents and make sure each agent meet the required client metric. Attendance, agents welfare and attitude towards work, etc. Work as a technical support representative for 5 months and then after 1 month was moved to tier 2 taking supervisory calls and then was chosen to be part of Port Department to handle porting numbers from different carriers like Verizon, T-mobile, AT & T ETc. Also, include taking managerial calls. Outgoing person, love to travel, a gamer, love music interest in new technologies, history, friendly person and very approachable. Work with Google and managed several accounts.