Jerome Jackson
Marketing Design & Brand Strategy Manager at Broch Llc
Based in Detroit, United States
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Seniority
Other
Department
Other
Location
Detroit
Industry
Design Services
Company size
1 to 10
Contact information
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j•••••••@••••••.com
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Background
About Jerome Jackson
I don’t just manage accounts — I architect ecosystems that grow, retain, and scale. I’m a Certified Customer Success Manager with 4+ years in SaaS, leading full lifecycle management for SMB, mid-market, and enterprise clients. I specialize in reducing churn, accelerating adoption, and building feedback loops that move products forward. From onboarding redesigns that cut time-to-value by 67%, to customer health models that improved retention by 20%, I turn data into direction — and insights into loyalty. My strength is in bridging the product with the people. I work cross-functionally with Sales, Product, and Ops to create onboarding playbooks, optimize expansion paths, and deliver executive-ready reporting that drives decisions. Currently pursuing advanced Salesforce and Gainsight fluency. Based between Detroit and Dallas. Ready to collaborate with teams building something meaningful.
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