Jerome Kearney

Background

About Jerome Kearney

Detail-oriented and analytical professional with 15+ years of administrative operations and customer service, aspiring to excel as a Warranty Claims Processor. Skilled in managing documentation, analyzing claims, and ensuring compliance with policies and regulations. Expert at tracking and resolving warranty claims accurately and efficiently while maintaining exceptional customer satisfaction. Adept at coordinating with cross-functional teams, leveraging organizational skills, and utilizing data-driven insights to optimize claim processes. Work Experience Automotive Solutions | Avondale, AZ Manager | April 2014 – Present Oversee the development of precise auto mechanical repair estimates by implementing streamlined diagnostic tools, increasing customer approval rates by 30% Direct daily operations of an auto repair facility by optimizing workflow processes and minimizing downtime, achieving a 15% boost in overall productivity Deliver expert mobile auto repair and maintenance services by leveraging on-site diagnostic capabilities, expanding the customer base Resolve complex operational challenges by analyzing root causes and introducing efficient processes, enhancing customer satisfaction scores by 20% Supervise inventory and procurement strategies by forecasting demand trends, reducing repair delays, and decreasing turnaround times by 25% Cultivate strong client relationships by ensuring transparency in repair processes and delivering tailored solutions, driving repeat business growth Additional Experience Gorman Motors | Technician Streamlined workflow processes by implementing advanced scheduling systems, increasing operational efficiency and profit margins Performed advanced diagnostics and repairs by utilizing cutting-edge tools and techniques, ensuring high-quality outcomes Skills Customer Relationship Management, Escalation Management, Data Entry, Conflict Resolution, Product & Service Knowledge, Team Collaboration, Report Generation, Customer Satisfaction, Mechanical Estimate Writing, Report Generation Education Arizona Adjuster licensing prep course | Adjuster Pro Aircraft Maintenance & pre-engineering | Rice Aviation Tidewater Community College