Jerry Ko

Background

About Jerry Ko

As a Senior Lab Environment Manager with 10+ years of experience, I specialize in designing, deploying, and automating technical lab environments that power global training, certification, and testing initiatives. My passion lies in building scalable, cloud-integrated, and user-friendly solutions that elevate technical education and customer success at scale. I bring deep expertise in lab infrastructure engineering, automation, and virtualization technologies, with a strong foundation in Active Directory, ITIL frameworks, and Learning Management System (LMS) integrations. From automating complex provisioning workflows to ensuring seamless de-provisioning, I thrive on delivering efficient, reliable, and highly available lab environments that support a wide range of Customer First programs. I’ve collaborated cross-functionally to support strategic initiatives at Okta, earning recognition for my problem-solving mindset, teamwork, and behind-the-scenes impact. Whether it’s enabling new training formats, enhancing cloud deployment strategies, or troubleshooting under pressure, I’m committed to pushing technical boundaries while keeping learners and customers at the center of every solution. Let’s connect if you're passionate about technical enablement, infrastructure automation, or scaling learning experiences through smart, resilient lab environments.