Jerry Smart

Background

About Jerry Smart

Qualifications SummaryTalented Customer Support Director with a proven track record of leading a Call Center anddelivering exceptional service for customers. Excellent communication, problem-solving andrelationship-building skills. Capable, resourceful leader who can motivate, coach anddevelop staff to optimize customer interaction, while meeting aggressive goals in a fast-paced environment. Expertise includes call center technology and metric development. Self-starter with strong project management skills and decision-making abilities. Recipient ofnumerous awards for excellence in quality and customer service.Specialties: acd, adobe acrobat, ar, call center, coaching, computer hardware, crystal, crystal reports, customer satisfaction, customer service, design, hiring, leadership, microsoft office, microsoft windows, microsoft windows nt, microsoft windows xp, recruiting, routers, staffing, strategic, telecommunications, telephone skills, visio, web browsers,