Jess Britt

Background

About Jess Britt

Professional Experience: Customer Service Professional: 20+ years in multiple retail, customer service, and service industries. Commission Sales Experience: 5+ years Motivated Self Manager: 5+ years High Pressure/High Demand Work Environments Team Leader: 1+ Managing Small Teams in Healthcare Environment Intermediate Technology Experience: Building, upgrading, operating, troubleshooting, and basic repairs to desktop PCs, tablet PCs, laptops, net books, gaming systems, projectors, printers, sound equipment, multiple operating systems (Linux, Windows 7 and older, Apple) and applications (Audacity, itunes, Microsoft office suite 2007, Mozilla Thunderbird, and countless others as well as Internet Browsers. From safari to IE and Firefox. Education: Southern High School: Harwood MD Major: Science Minor: Math Sullivan IT Academy: Louisville KY Major: Computer Science (Attending) Strengths: Problem Solver: Adept at finding solutions under stress Empathetic: Extended customer experience has taught me to look forward to listening to clients and coworkers and to empathize in the case of complaints or problems. And I like to help. Technology Inclined: Enjoy working with technology in all cases. Not intimidated by new programs, web applications, equipment, or hardware. Keyboarding, Data Entry:+7 years of experience moving hand written tickets into a database for companies Communicator: Able to work AND communicate needs, information, and concerns to customers. Enthusiastic Learner: Love to learn new skills and techniques that will take me further in my field. And I plan to constantly be achieving new certifications to keep myself up to date. Specialties: Customer Service, Team Leadership, Data Entry, Special Applications, Business Applications