Jess Downs

Background

About Jess Downs

Started career in the U.S. Marines implementing high-impact global programs leading to a career developing critical surgical device global programs for a 15K employee company across 25+ countries. Global Program Strategy: Built clinical education strategy for ~10 surgical specialties; localized global strategies to reflect dynamics across 9 countries. The learning goal is always to achieve successful long-term adoption. Technical & Clinical Training: Led surgical robotics training for medical staff, patients, tech users, internal teams (sales/marketing/finance), and leadership development (Global Book Club). Business Acumen: Understands how to identify unmet opportunities, update current approaches, and quickly scale businesses where needed working closely with executives and key stakeholders; completed MBA. High Impact Teams: Leads global teams (35+) with high retention using coaching and servant styles. Leadership Development: Builds strong leadership teams and cultures, using creativity and deep market knowledge to develop solutions to ongoing challenges. Stakeholder Management: Cultivates high-value relationships with executives, senior managers, and stakeholders across the business to provide unique training plans and programs supporting diverse goals. Global Training Events: Oversaw 2,500+ disparate training events annually across 8 countries; oversaw professional trainers at 25+ global sites. Global Partnerships: History of propelling immediate and sustainable growth by forging strategic partnerships with major hospitals, surgeon/physician practices, and thought leaders across multiple specialties. Job Level Definition: Defined global job levels worldwide using the Radford Scale to align processes across all company functions; used to quickly scale up a company when hiring 50+ team members. Pricing Strategy: Identified and solved global market pricing challenges, increasing program utilization by 5%, encompassing 7K+ training events annually, and impacting revenue in 2 years by ~$M. Data-Driven: Champion of data-driven decision-making. Developed a global education metrics scorecard for GMs launched across 9 global regions, impacting 3.5K+ training events, bringing ~$M+ in ARR. Marketing & Sales Alignment: Within every role, worked with marketing and sales to align training offerings and strategy to maximize impact on end-user adoption of technology and company objectives.